Product Operations Manager

New Remote Job 2023 Product Operations Manager


Operations Manager

Motive is a technology company dedicated to enhancing the safety, productivity, and profitability of businesses that drive the physical economy. Through the integration of IoT hardware and AI-powered applications, Motive connects and automates physical operations. With a global presence and serving over 120,000 businesses in industries ranging from trucking and logistics to construction, oil and gas, and more, Motive has earned its reputation as one of the fastest-growing software companies in the world.

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Our Core Values:

Motive is built on four core attributes: Own It, Less but Better, Build Trust, and Unlock Potential. These values have propelled us to great heights, including recognition by Fortune for Best Workplaces, Forbes for Best Startup Employers, and Comparably for our Best Global Culture, Sales Team, Leadership Team, Career Growth, and CEO for Diversity. In fact, our employee net promoter score of 63 (according to Comparably) places Motive in the top 5% of companies with 4,000 employees or more.

Our Team and Opportunities:

With a team of over 3,000 employees located across the globe, Motive provides support to a diverse range of customers. While many of our employees work remotely, we also offer the opportunity to work on-site at any of our 8 global office locations. Explore our careers website to learn more about the exciting opportunities available at Motive.

About the Role (Operations Manager):

As a Product Operations Manager at Motive, you will play a crucial role in establishing feedback loops between the Product team and our customers. Your responsibilities will include launching and managing customer feedback tools, implementing processes for request review and routing, managing high-priority initiatives, and developing dashboards to align the Product team with customer needs. You will collaborate closely with stakeholders from sales, product management, and engineering, fostering strong working relationships and driving influence across teams.

What You’ll Do for Operations Manager:

  • Implement and manage third-party tools to scale our Product team effectively.
  • Define and train the Product team on workflows that optimize day-to-day activities.
  • Design and establish processes for submitting, reviewing, and prioritizing customer requests.
  • Collaborate with the product team and end-users to deliver timely updates.
  • Work closely with product managers and engineers to successfully build and deploy products.
  • Streamline existing organizational processes to enhance efficiency and internal capacity.

What We’re Looking For:

  • 4+ years of experience as a program manager in Product, Sales, or Marketing organizations.
  • Self-starter with a high level of motivation to exceed expectations.
  • Proficiency in data analysis and manipulation using SQL or other tools such as Salesforce and Excel.
  • Demonstrated experience driving projects end-to-end and fostering synergies across organizations.
  • Ability to effectively collaborate with remote and offshore teams.

Join Us for Operations Manager Job: This is an exciting time to join Motive, and we are seeking individuals who can make a significant impact on our mission. As a valued member of our team, you will have visibility across the organization and the opportunity to shape the future of the transportation industry. We welcome heavy-hitters who are ready to take on challenges and drive rapid company growth.

If you are ready to contribute to an innovative and dynamic company, we invite you to apply for Operations Manager Jov. Join Motive on our mission to revolutionize the industry and empower businesses through technology.

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